Michigan Attorney General Complaint
On June 26, 2020 I noticed that my home refrigerator’s upper cabinet was not cooling properly. I moved my food to a small secondary refrigerator to ensure the food didn’t spoil and to buy myself some time. I am quite technical (Engineer by trade) and have performed multiple repairs on refrigerators and other appliances in the past. I used the fridge’s diagnostic / service mode and a service manual I found online to identify a potential cause for the issue: a defective fan responsible for circulating cold air. This small fan is readily available online for $30-50. I was not completely confident that this was the issue or the only issue so wanted to bring in a professional to confirm my findings or provide additional insight before I ordered the part and replaced it myself. I looked online for local appliance repair companies and found Papa Joe’s Appliance Repair with a large number of positive reviews. I called them and was pleasantly surprised when the woman who answered the phone (S...